Problem letters on work done by Boston Porch if 61..1(LA?w5 >fy“...- "Z.A-›
Boston Porch and Dock Co.
Custom Build I Design i Restore 781-990-1729 781-584-8060 978-360-0060
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MilAttentioi:Steve, Salem Bldg inspector June 5, 2020
Hello Steve,
in . It has been 9 days and I have not heard back froChariotte Arinenti regarding the
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iliii
iii deck at 24 Gallows Hill rd.Salem, Ma. We recently spoke and I explained the
INN unexpected and unwarranted behaviorr shown towards myself by Charlotte.
1.11 Again, myself and a worker named Tony Had been working to complete a deck project
for Mrs. Alimenti, We have been working to the best of our ability during these covicl9
mo times. Respectively, all parties knew what was at stake, and did the best we could to
MIN complete the job. On Friday morning May 22 I went to the front door to show Charlotte
pp.! a Cedar Post cap as she asked me if we could change out all the post caps on her
6 fence. I was greeted by Charlotte sticking her head around a semi closed door and
yelling " I dont want to see anyone today", I was taken back by her demeanor and said
la " okay we'll come back on Tuesday, Monday was a memorial day. Tuesday morning we
6were on the job setting up and getting ready to cut stringers for the stairs. Charlotte in a
MN very disrespectful and rude manner said she wanted to talk to me in the garage, so I
went to her garage and she said many things, That I scammed her, That she saw a bad
review against me and my company and that she was not going to pay me till the job
II was completed. That she got other contractors that said she paid too much for the deck
N M we proposed and agreed on. on and on and on. She was not acting right. I thought that
NO
11111 maybe she had a breakdown. She was blaming me because she left the water on
IP thursday night in the sink and it flooded her basement. Bat shit Crazy. So I told Tony to
WO wrap things up, I asked Charlotte to call me when she was more rational, she went on
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with threats of ruining me and my business, that she would go on line and slander my
IS name and business etc.. Now I was shocked, surprised and concerned. I treated this
ON woman so nice that she would call me at my home just to talk and share her Anxiety
oil about things that concerned her, I tried to be a decent person and listened. Therefore
NMI after 37 years of being in business and thinking that I've seen it all, SURPRISE.
I have moved on, enclosed find the original copy of the permit application which I
OM mailed but you say you didn't receive. At this same time I have active permits out in
illi ON
Boston, 2 in Marblehead. I think I Mailed it to the old address. I did not install another
IP check for this as Charlotte would have had to pay for it and we are no longer
MI
en conducting business. 387 Atlantic Avenue Marblehead. MA 01945
NM
ow
Please let me know if you need anything else from me. Thank You
best :
John Serven/ Boston Porch and Deck Co. Y �"
2 y Lou 67 0,17 // /16 i
On March 18th, 2020, I signed a contract with Boston Porch and Deck Company located at 387 Atlantic Ave in
Marblehead, MA.With owner John Serven. The contract total price of$16,426 was in 4 payments-$5,475 on
commencement, $5,475 after demo and footings, $2,738 after frame and decking and $2,737 on
completion. Payments one and two were paid which amounted to$10,950. The scheduled work was extremely
slow with days going by without any work being done. No schedule of work or estimated completion. On
Thursday, May 21st, I was approached for payment#3 of$2,738 in cash. I went to the bank and withdrew this
amount. I returned home to find him and assistant left for the day. No contact on Friday. I took out the contract
as I have several times prior, and noticed payment 3 was after frame and decking. Not all framing was done nor
any decking done or materials in my yard, I did not owe him this money. He explained that he needed the money
to buy the supplies needed, however, when first approach regarding this payment, I was lead to believe I did owe
it and at the time offered to pay cash. On the 26th of May he returned and I discussed not owing and also
inquired when the work would be complete which he would not commit to. I told him I would pay him after
phase 3 was done. At this point, he packed up tools, helper and sign and left. I phone the City of Salem Building
Dept. and spoke with Steve Cummings who shortly thereafter came to my home and in my initial conversation
with him, found out that no building permit for this work was obtained. He inspected the work that was do. His
suggestion was to see if at all possible both myself and Mr. Serven could come to some sort of timeline and
payments(I was advised not to pay and not to pay in cash) as ultimately this would be to my benefit, he would
come out to inspect and a permit would have to be done before work continued as well as a date for work to be
completed. Mr.Serven would not give a date as over the weeks he had new clients as well as not receiving 3
payment at start rather than at finish. He was not interested. I did state I would be following up with the
appropriate departments and agencies to no avail. I notified the
Building department and was told about the process which I am completing.
Since that time, I have discovered the information he has on his business folders that his company is recognized
by the Better Business is false. His company is not. This info was also proudly displayed throughout his
showroom. Additionally, I have checked his website and .-ke.
Has opened and closed many businesses over the year as well as many complaints from other victims. I could not
locate a construction license number and found he has other names he uses but this name seems to be the
correct one. The certificate of Liability Insurance in my packet, was from 5/19/19 to 5/19/20 which is expired. I
have paid close to 2/3rds of money to him without 2/3rds of work/supplies. I am close to 75 years old and on a
fixed income. I have maintained my property for over 50 years and have never had an experience like this. A bad
business history and it continues. I will contact the BBB, as for me seeing this logo displayed was a key factor in
my choosing this company and it is not even remotely true. I appreciate the review of my information. If
additional information is needed, please contact me. Lastly, Mr. Serven made no attempt to fixing this and
something I never did, contacting the city, following up with filing a complaint and a lot of time and stress and
now looking to complete my project which most likely will be more costly to me. I am sadden with the entire
circumstances including filing Lthis report. Lb — a_cte64,.,,,e, /1 ZSO
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