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49 WARREN STREET_Cof_A_WINDOW Salem Historical Commission 98 WASHINGTON STREET, SALEM, MASSACHUSETTS 01970 (978) 619-5685 CERTIFICATE OF APPROPRIATENESS It is hereby certified that the Salem Historical Commission has determined that the proposed:  Construction  Moving  Reconstruction √ Alteration  Demolition √ Painting  Signage  Other work as described below will be appropriate to the preservation of said Historic District, as per the requirements set forth in the Historic District's Act (M.G.L. Ch. 40C) and the Salem Historic Districts Ordinance. District: McIntire Address of Property: 49 Warren Street Name of Record Owner: Michael May and Caitlin Bryan Description of Approval of Work: o Replace one (1) second story window on east elevation with new Anderson Renewal double hung window with Fibrex exterior, simulated divided light (SDL) exterior applied muntins, and spacer bars with the following conditions: o Window configuration to match existing 6 over 1 configuration; o Exterior of windows to be painted to match existing sash color; and o Half screen to be used per Historical Commission’s Design Guidelines. Upon completion of work, please notify Historical Commission staff for final review and sign-off of Certificate. Dated: February 9, 2026 SALEM HISTORICAL COMMISSION By: The homeowner has the option not to commence the work (unless it relates to resolving an outstanding violation). All work commenced must be completed within one year from this date unless otherwise indicated. THIS IS NOT A BUILDING PERMIT. Please be sure to obtain the appropriate permits from the Inspector of Buildings (or any other necessary permits or approvals) prior to commencing work. Chapter 3 | Guidelines for Existing Buildings 74| Windows 3.4 WINDOWS DESIGN GUIDELINES MAINTENANCE RECOMMENDATIONS Original windows are one of the most important characteristics of historic buildings. The shape, size, and style of windows are distinguishable features of most architectural styles. Windows on primary facades are especially important to retain. Alterations to windows are highly noticeable and can easily detract from a building’s historic character. Windows are often one of the first elements of a historic building to be altered or replaced, yet they can be easily and effectively repaired and retained. These guidelines are based on tiered levels of intervention with the overarching principle that original windows should be retained, repaired, and reused to the greatest extent possible. 3.4.1 Maintain and preserve historic windows and all associated components whenever possible, including window sash, frame, sill, casing, trim, hood, shutters, and glazing (glass). Retain original windows in type, shape, size, configuration, and material. Preserve existing glazing including stained glass, beveled glass, art glass, and other distinctive features such as diamond panes, leading, and bullseyes. 3.4.2 Keep historic wood windows in good condition by maintaining sound layers of paint at exterior and interior surfaces. Where wood has been exposed by paint failure, clean with the gentlest methods possible and consider treating with fungicide prior to repainting. Scrape peeling or flaking paint using hand tools down to the next sound layer of paint and ensure that the surface is clear of dirt and debris before priming and repainting. 3.4.3 Inspect hardware and test operation. Ensure sash locks bring sashes together tightly to keep windows watertight. 3.4.4 Remove paint that has sealed a window closed from the exterior and/or interior to allow windows to be operable and naturally circulate air. 3.4.5 Repair, restore, and reuse original windows whenever possible. Where one component of a window is deteriorated or broken, repair or replace the individual piece rather than replace the entire window unit. Repair or selectively replace in-kind existing hardware to ensure window operability, including sash cords, weights, and pulleys. 3.4.6 Consider weatherization improvements that have minimal impact to historic fabric including sealing or recaulking around exterior and interior trim, installing weatherstripping, and installing storm windows (either exterior or interior). 3.4.7 Replace windows in-kind if original windows are deteriorated beyond feasible repair. Wood is the appropriate in-kind replacement for almost all historic windows in Salem, except for original lead-came windows. Replacement windows should match the original as closely as possible in material, type, size, operation, profile, and appearance. Replicate the existing dimensions of glazing, configuration of muntins, or unique decorative lites. Match sash and frame thickness and window depths. For existing non-original windows, it is preferred to replace with wood windows rather than new in-kind non-original materials. 3.4.8 Replace windows with alternate materials if in-kind replacement is not feasible only on a case-by-case basis. Replacement windows shall match the original as closely as possible in type, size, shape, operation, profile, configuration of lites and muntins, and exterior finish and texture. Alternate window materials may be deemed appropriate by the Commission on a case-by-case basis depending on the existing window material (such as non-historic windows that are already replacements), the appearance of the alternate window, and whether exterior surfaces can be painted or custom-finished. Vinyl windows are not appropriate and will not be approved due to short lifespan, poor performance, and visual impact on the districts. 3.4.9 If replacing a single window on a facade, replicate the existing windows of that facade. 3.4.10 Replace single-pane glazing in-kind whenever possible. Install double-glazed windows with simulated divided lights only upon consultation with the Commission and replicate the dimensions, details, and appearance of the original window. The following conditions must be met: »Simulated divided light muntins should be affixed to the window exterior; »Muntins with exterior putty profiles must replicate the putty line of traditional single-glazed windows or the existing profiles found at the building; Chapter 3 | Guidelines for Existing Buildings 75| Windows 3.4.14 Replace deteriorated window trim or decorative elements only as necessary to match the size, profile, and material of the original elements. For window lintels or hoods that project from the facade plane and are vulnerable to water collection, consider installation of metal drip edges to shed water away from windows. Copper is recommended and should be left to weather naturally; painted aluminum is acceptable if painted to match trim. Avoid fully encasing wood features in any metal or synthetic material, as this will trap moisture and cause damage. »Metal spacers should be used between the glass, preferably in bronze. Simulated divided lights without spacers are not appropriate; »Muntins should be 3/4” or 7/8” in width depending on the age and style of the building or existing original windows at the building. 3.4.11 Avoid reflective glazing in restored or new windows. Reflective glazing makes a window’s lites and muntins difficult to see and alters the visual impact of the window from the public right-of-way. This change makes alterations in the historic district more conspicuous. Clear (non-tinted) and non-reflective glazing and low-e coatings are appropriate. 3.4.12 Preserve the ratio of window openings to solid wall surfaces. Increasing or reducing openings can impact the proportions of a facade and can look out of place within the larger streetscape. 3.4.13 Retain the historic pattern of window openings (fenestration pattern), especially on primary facades. Avoid inserting new windows into a facade or infilling existing windows. The position, number, and arrangement of windows defines the rhythm of a facade and can be a character-defining feature of an architectural style or a type of building use. If creating new openings or infilling existing ones is necessary for a project, locate openings on side or rear facades. COMMON WINDOW SHAPES & STYLES 1/1 Window *Lite (or light) refers to the number of panes in each sash Colonial only sh a p e s st y l e s Before 1850s After 1850s 6/6 Window 4/4 Window 6/1 Window 2/2 Arch-top window 1/1 Arch-top window Example of 6/6 double- hung windows, a common type throughout Salem. Example of a 12/12 double-hung window with true divided lites, retaining historic configuration, materials, and appearance. Chapter 3 | Guidelines for Existing Buildings 76| Windows TYPICAL WINDOW OPERATION SYSTEMS COMPONENTS OF A TYPICAL DOUBLE-HUNG WINDOW TYPICAL WINDOW MATERIALS The vast majority of historic windows are made of wood. Use of traditional wood for windows is recommended for reasons of historic and material integrity, aesthetics, and durability. In Salem, lead cames can also be found in stained glass and diamond pane windows in early buildings. Cames function similar to muntins to hold glazing units in place. Despite advancements in new materials and window products, synthetic materials often do not sufficiently resemble original materials, have a short lifespan, and use less sustainable materials. Well-maintained wood windows can last longer, be repaired, and do not detract from a building’s historic character. Siding Sheathing Putty line or bevel Drip Cap Casing Muntin Single glazing Rail Meeting rails Double glazing Sub sill Screen Apron Stool Stop Stud Weight Stile Inside casing or trim Weight pocket EXTERIOR INTERIOR Rail REPAIR AND RESTORATION RECOMMENDATIONS One advantage of historic windows is that they were made as an assembly of individual components; when one component breaks or fails, only that piece needs to be repaired or replaced. This construction extends the longevity of historic windows and allows original materials to remain in place as long as possible. Small, localized repairs can be more cost-effective than entire replacement, in addition to being preferred from a preservation perspective. Repaired windows have also been shown to achieve energy performance levels comparable to replacement windows. New modern windows are manufactured as entire units, meaning that once one component is damaged, the entire window must be replaced. Historic windows can be repaired and restored even when deterioration appears severe. Repair small cracks, dents, and gouges in wood surfaces with wood filler. Larger areas of deteriorated or rotted wood can be restored with Dutchman repairs or by consolidating the wood with epoxy mixtures. A Dutchman repair is a localized method where unsound material is cut out and new wood is pieced-in or spliced into the surrounding wood. Repair loose glazing by installing new glazing putty and repairing the muntins or sash members that hold glazing lites in place. Keeping wood windows well painted will extend their lifespan. Prior to repainting, wood windows should be cleaned and flaking paint gently removed to the next sound layer of paint. Preparation of the wood substrate is important so the new paint will adhere properly. Use a paint type that will adhere properly to the wood surface, such as oil-based paint. Marine grade paints are recommended because they perform well in wet coastal climates over long periods of time. Fixed Sliding Casement Awning Single-hung Pivot (horizontal) Pivot (vertical) Double-hung Chapter 3 | Guidelines for Existing Buildings 77| Windows TRUE VS. SIMULATED DIVIDED LITES WINDOW REPLACEMENT True Divided Lite Separate pieces of glass between muntins. True divided lites are the most historic construction method. Simulated Divide Lite with Spacer Mimics the look of true divided lites with muntin grilles permanently adhered to both sides of the glass. A metal spacer bar is installed between the glass panes. Simulated Divide Lite without Spacer Muntin grilles are adhered to the glass. Without spacer bars, the window does not adequately mimic historic windows with true divided lites. Grilles-between-the-Glass Grilles permanently installed between the glass panes. Interior grilles do not convey lite configurations and impact visual character. When proposing a substantial window replacement, applicants should be prepared to demonstrate that all other repair and restoration options have been studied and that replacement is the only reasonable option. The Commission may conduct a site visit to evaluate the condition of existing windows. The feasibility of the following will be assessed: »Restoration of the entire existing window through repairs to sashes, sills, and individual components; »Individual sash replacement; »Full replacement of windows with exact in-kind matches and matching the existing window layout. Factors of cost, labor, and condition will be considered in determining the best course of action. Applications to repair historic windows or replace window sashes with exact duplicates will be reviewed under a Certificate of Non-Applicability. Such in-kind replacement must meet the following conditions: no changes in window material, grid pattern (number of divided lites) or grid width, sash widths, glass treatment (single-pane), or frame type. UV COATINGS & FILMS The challenge of improving the energy efficiency of buildings with single pane windows and doors without affecting the historic appearance of the buildings can be accommodated with exterior storm windows and the application of window film that has no visual impact. Products on the market include UV protection film and thermal climate control window film that have no visual impact and can improve the window’s energy efficiency by reducing the solar heat gain coefficient and U-value-heat loss. UV coatings help protect the historic fabric of a building including textiles, art, furnishings, as well as people from the damaging effects of UV rays. The film can be applied to the glazing if single pane and can be a laminated inter-layer if using double pane glazing. Testing small-scale and low-impact solutions to improve an existing window’s efficiency is a beneficial step before proposing full replacement. INFORMATION FOR APPLICANTS The Commission does not review storm windows or screens, but does review the paint color of storm windows and screens. Color should minimize visual impact and blend with existing trim. The Commission does require 1/2 screens to be installed for new replacement windows that do not need storm windows. Chapter 3 | Guidelines for Existing Buildings 78| Windows GUIDE FOR REPLACEMENT OF HISTORIC WINDOWS Single and double hung windows Inappropriate replacements When replacing a window, new dimensions should match existing or original measurements for each component. To accurately replicate any window, it is crucial to recognize the compatibility between the original and the replacement in terms of shape, size, operation, and materials. Below are the most common dimensions you need to consider when replacing a window, in addition to the overall height and width of the window opening. The Commission looks for the size and shape of the new window to match the original, as well as the size and shape of individual components, and the proportion of those components to each other. Casement or fixed windows x x x x x x x x x x x x x x x x x x xx x x x x x x x x x xxxxxxxx xxxx xxxx xxxx x x x x x x x x x x x x x x x x x x xx x x x x x x x x x xxxxxxxx xxxx xxxx xxxx x x x x x x x x x x x x x x x x x x xx x x x x x x x x x xxxxxxxx xxxx xxxx xxxx x x x x x x x x x x x x x x x x x x xx x x x x x x x x x xxxxxxxx xxxx xxxx xxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx xxxxx x x x x xxxxx x x x x x xxxxxxxxxxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx xxxxx x x x x xxxxx x x x x x xxxxxxxxxxxx x x x x x x x x x x x x x x x x x x x xxxxxxxxxxxx Replicating dimensions is important for appropriate replacement windows. Even small changes can impact the overall appearance, like different sash rail and stile size (top) or muntins (bottom). Chapter 3 | Guidelines for Existing Buildings 79| Windows USEFUL LINKS For additional window resources refer to: National Park Service, Preservation Brief 9 “The Repair of Historic Wooden Windows” National Park Service, “Planning Successful Rehabilitation Projects,” “Evaluating Historic Windows for Repair and Replacement” and “Replacement Windows that Meet the Standards” National Trust for Historic Preservation, “Historic Wood Windows” Tipsheet National Trust for Historic Preservation, Saving Windows, Saving Money: Evaluating the Energy Performance of Window Retrofit and Replacement For weatherization guidance, including windows and doors, refer to National Park Service, “Weatherization: Repair and Upgrade Windows and Doors” Repair and reuse of original windows is the most appropriate treatment, followed by in-kind replacement that matches the original and matches the original size. An example of approved replacement windows that fit the existing opening, maintain the original proportions, and have a historically appropriate multi-lite configuration. Before After Some replacement methods leave the old frame intact inside the structural opening (shaded above) and install a new frame and assembled window on top of the old. This method is not appropriate because it shrinks the window and changes the facade transparency, even if the replacement window matches the original design. WHY PRESERVE HISTORIC WINDOWS? Historic windows can be repaired and restored in parts, rather than entirely replaced like new windows must, reducing material waste and long-term costs. Simple repairs of caulking, weatherstripping, and replacing glazing compound can address air transfer between a sash, frame, and wall. Low-impact alterations like storm windows and interior films are effective improvements for heat gain/loss through glazing. Interior storm windows have less visual impact than exterior. Preservation conserves the energy already expended to make the windows. Historic windows are essential aesthetic elements that preserve the appearance, proportion, and material texture of a building. Chapter 3 | Guidelines for Existing Buildings 80| Windows Window Features: Shutters MAINTENANCE RECOMMENDATIONS DESIGN GUIDELINES Historic wood shutters, also referred to as exterior blinds, should be retained and preserved. Shutters can be characteristic of certain architectural styles and impact the visual relationship between windows and the rest of a facade. The design objective for replacements shutters should be to respect the original function of this building feature and not to treat them only as a decorative element. 3.4.15 Maintain historic wood shutters by inspecting for peeling paint, wood rot, or damaged hardware. Scrape, prime, and repaint painted wood shutters. 3.4.16 Repair and restore original and historic wood shutters whenever possible. 3.4.17 Consult with the Department of Planning and Community Development staff and the Commission before removing existing shutters or installing new shutters. Shutters may not be appropriate to every architectural style. If shutters historically existed at the building, use historic photos or documentation to inform the design of the new shutters. 3.4.18 Select compatible replacement shutters with new wood shutters in the event that wood shutters cannot be retained or are missing. Replacement shutters should match the original in size, shape, placement, proportion, spacing and profile of louvers, and hardware. Replacement shutters should reflect the original operable use of the shutters. Wood is the recommended material for replacement shutters. 3.4.19 Avoid vinyl or aluminum shutters. Although paintable, these materials do not convey the same texture as wood shutters and impact exterior architectural character. 3.4.20 Select a size and shape that would cover the entire window if closed; for example, arched windows should have arched shutters that are each one half of the width of the window. 3.4.21 Hang shutters so that in a closed position over the window they would shed water. Slats should point up when the shutters are open and point down when the shutters are closed. This design mimics the original protective function of shutters. 3.4.22 Repair and reuse original hardware, or replace in-kind if reuse is not possible. Hinges should not cover or damage window casing or historic fabric. Shutter tie backs or shutter dogs are recommended to be metal (hand-forged, standard S-shaped stamped metal). Attach shutters with hinges rather than nailed into place to be consistent with their historic operability. Appropriate sized shutters are one-half the size of the sashes. Inappropriate shutters are too narrow to cover the window. Chapter 3 | Guidelines for Existing Buildings 81| Windows SHUTTER & BLIND STYLES Shutters and blinds should fit over window, and be fastened to window casing, not to siding Paneled Fixed Louvers Movable Louvers Shutter & blinds types common in Salem This example of louvered shutters retains its shutter tie-backs (at the bottom of the shutter) and hinge hardware. Historic hardware should be retained and reused. SHADING & REUSE Maintaining existing shutters or replicating historic shutters can provide shading and reduce heat gain or loss at windows. Replacement wood shutters can often be found at material salvage yards and antique yards. Reuse of salvaged shutters is a sustainable practice. Shutters are found in different architectural styles throughout Salem and contribute to the rhythm of building facades. Chapter 3 | Guidelines for Existing Buildings 82 SECTION SUMMARY APPLICATION CHECKLIST Remember that if you need more information on the application process, you can refer to Chapter 1 of these guidelines. Case by case review An example of a preserved window with tracery, unique proportions, and detailed frame and lintel. Repair and reuse of original windows is the most appropriate treatment. Restored or new shutters should fit the existing window size and shape. Changing the lite configuration, dimension, profile, or appearance of original windows is not appropriate. Inappropriate shutters are too narrow to cover the window. ===≠≠=== Repair and reuse original windows, or replace in-kind to match original exactly. Before After • Retain, repair, and reuse original windows and shutters. • Replace windows in-kind only when repair is not possible; new windows should match the original in all dimensions and appearance. • Use reversible, low-impact changes to improve energy efficiency. • Replace windows before attempting to repair, restore, and reuse them. • Use vinyl or other materials that cannot be painted and do not replicate the dimensions and appearance of historic windows. On a window project, you should... On a window project, you should not... • Use materials other than wood only if replacing windows that have already been replaced. Property location (address & historic district) Owner/Applicant information Description of work Property map/site plan showing surrounding streets and location(s) of work Photos of building taken from all public ways Detail photos of existing conditions Dimensioned elevation drawings (existing & proposed) or detail drawings Specifications for proposed work that detail repair/restoration treatment methods Product data and/or manufacturer cut sheets for proposed materials, including hardware or glazing (if applicable) Paint color HISTORICAL PROJECT – WINDOW REPLACEMENT Home Owner –Caitlin Bryan 49 Warren St, Salem MA RENEWAL BY ANDERSEN -Boston Region Existing front Facade Proposed front Facade Existing right side Facade Proposed right side Facade Units 101 & 102, and 203-204 Will Be The Same Specification WHY THEY NEED TO BE REPLACED The homeowner is looking to update and replace 4 Windows. The windows are located in the rear of the home. The homeowner is looking to replace the current windows with new Andersen Fibrex Acclaim Windows to preserve the current styles and match neighboring properties. The current windows are hard to open and close, drafty and not energy efficient. The homeowner would like to update the windows to modern standards and the ease of operation as well as increase the windows energy efficiency while maintaining the traditional look of the home. Our goal is to keep to the original look of the windows while updating the design so that the homeowners can use this room with more comfort and ease. Our Product – Fibrex Material Click on “Fibrex Material” to watch How Fibrex is Made Click on “Durability Study” to watch 20 Year Durability Test Fibrex 20 Year Durability Study DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 Thank you for your order Please find, enclosed for your convenience, the contents of your agreement with Renewal by Andersen LLC d/b/ a Renewal By Andersen of Boston Table of Contents Home Improvement Agreement and Payment Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Itemized Order Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Payment Authorization Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Notice of Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 RbA 20-5-10 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 MA Addendum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 RbA Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 eRenovate Right pamphlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Terms and Conditions of Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Lead-Safe Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Waiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 If Using a Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Electronic Consent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Project Preparation Expectation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Release Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Price Presentation Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 11/05/25 Page 1 / 38 Home Improvement Agreement and Payment Terms DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 BUYER(S) NAME Michael May & Caitlin Bryan CONTRACT DATE 11/05/25 BUYER(S) STREET ADDRESS 49B Warren Street, Salem , MA 01970 PRIMARY NUMBER (207)649-2995 SECONDARY NUMBER (201)230-4810 PRIMARY EMAIL Thefohmgmt@gmail.com SECONDARY EMAIL Caitlin.j.bryan@gmail.com NOTES:Yuri Cataldo Yuricataldo@gmail.com Buyer(s) hereby jointly and severally agrees to purchase the products and/or services of Renewal by Andersen LLC d/b/a Renewal By Andersen of Boston("Contractor"), in accordance with the terms and conditions described in this Home Improvement Agreement and Payment Terms, any documents listed in the Table of Contents, and any other document attached to this Home Improvement Agreement, the terms of which are all agreed to by the parties and incorporated herein by reference (collectively, this "Agreement"). Buyer(s) hereby agrees to sign a completion certificate after Contractor has completed all work under this Agreement. TOTAL CONTRACT PRICE:$12,778 DOWN PAYMENT:$0 BALANCE DUE:$12,778 AMOUNT FINANCED:$12,778 METHOD OF PAYMENT:Financing By signing this Agreement, you acknowledge that the Balance Due, and the Amount Financed must be made by personal check, bank check, credit card, or cash. Estimated Start: 6-9 weeks Estimated Completion: 1-2 days We schedule installations based on the date of the signed contract and secondarily on the date in which we complete the technical measurements. The installation date that we are providing at this time is only an estimate. We will communicate an official date and time at a later date. Rain and extreme weather are the most common causes for delay. NOTES: Buyer(s) agrees and understands that this Agreement constitutes the entire understandings between the parties and that there are no verbal understandings changing or modifying any of the terms of this Agreement. No alterations to or deviations from this Agreement will be valid without the signed, written consent of both the Buyer(s) and Contractor. Buyer(s) hereby acknowledges that Buyer(s) 1) has read this Agreement, understands the terms of this Agreement, and has received a completed, signed, and dated copy of this Agreement, including the two attached Notices of Cancellation, on the date first written above and 2) was orally informed of Buyer’s right to cancel this Agreement. NOTICE TO BUYER: Do not sign this contract if blank. You are entitled to a copy of the contract at the time you sign. YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME NOT LATER THAN MIDNIGHT OF 11/08/2025 OR THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, WHICHEVER DATE IS LATER. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT. SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 2 / 38 Itemized Order Receipt DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 ID#:ROOM:SIZE:DETAILS:PRICE: Window: Acclaim™ Double-Hung (DG) 1:1 Slope Sill, Insert Frame Traditional Checkrail Exterior White Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass Half Screen Grille Style: Interior Wood and GBG (INTW + GBG) Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h Sash 2: No Grille Misc: None 101 Living room Window: Acclaim™ Double-Hung (DG) 1:1 Slope Sill, Insert Frame Traditional Checkrail Exterior White Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass Half Screen Grille Style: Interior Wood and GBG (INTW + GBG) Wide Bar Grille Pattern: Sash 1: Colonial 2w x 2h Sash 2: No Grille Misc: Standard Replacement of interior casing from standard options (insert application). 102 Living room Window: Acclaim™ Double-Hung (DG) 1:1 Slope Sill, Insert Frame Traditional Checkrail Exterior White Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass Half Screen Grille Style: Interior Wood and GBG (INTW + GBG) Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h Sash 2: No Grille Misc: Standard Replacement of interior casing from standard options (insert application). 203 Living room Window: Acclaim™ Double-Hung (DG) 1:1 Slope Sill, Insert Frame Traditional Checkrail Exterior White Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass Half Screen Grille Style: Interior Wood and GBG (INTW + GBG) Wide Bar 204 Living room 11/05/25 Page 3 / 38 Itemized Order Receipt DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 ID#:ROOM:SIZE:DETAILS:PRICE: Grille Pattern: Sash 1: Colonial 2w x 2h Sash 2: No Grille Misc: Standard Wood Replacement of exterior casing from standard options (insert application). WINDOWS: 4 PATIO DOORS: 0 ENTRY DOORS: 0 SPECIALTY: 0 MISC: 0 PROJECT TOTAL $12,778 11/05/25 Page 4 / 38 Payment Authorization Form DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 Michael May BUYER NAME Caitlin Bryan CO-BUYER NAME 49B Warren Street ADDRESS Salem CITY MA STATE 01970 ZIP CODE (207)649-2995 PHONE NUMBER 1 (201)230-4810 PHONE NUMBER 2 6.99% up to 15 years no prepayment penalty FINANCE PROGRAM*FINANCE PLAN #* $12,778 CONTRACT BALANCE Nico Spadorcia SALES REP 11052025-000113 APPLICATION ID OFFER EXPIRATION DATE * If your financing is pending, the Finance Program and Finance Plan Number are subject to change PAYMENT SCHEDULE ($12,778) (1) CASH DEPOSIT: Renewal by Andersen requires thirty-three percent (33%) of the purchase price paid at Agreement Signing. Buyer(s) may pay through the following payment methods: cash, check, debit card, or credit card (“Cash Deposit”). (2) FINANCED DEPOSIT: Renewal by Andersen requires thirty-three percent (33%) of purchase price advanced when the windows and/or doors are ordered. For Buyer(s) that receive approved financing through a Renewal by Andersen lender (“Lender”), the Lender will advance this required amount directly to Renewal by Andersen (“Financed Deposit”). For open-end credit loans, the Lender will not extend credit to the Buyer(s) and. For all financings, the Buyer(s) will not owe any payments until Substantial Completion (as defined in item 3 below) and the Lender has delivered the remaining balance to Renewal by Andersen. (3) SUBSTANTIAL COMPLETION: Renewal by Andersen requires the final payment (which shall be delivered by the Lender in the case of projects financed through Lenders) on the day of installation when all windows and/or doors included in this Agreement have been installed into their openings and any interior and exterior trims have been applied (“Substantial Completion”). If there are Change Orders associated with the project covered by this Agreement, the difference in the Job Amount will be reconciled in the final payment requested from the Buyer (or the Lender in the case of a project financed by a Lender) upon Substantial Completion. BY SIGNING BELOW, I/WE, THE BUYER(S): 1. Buyer(s) authorize Renewal by Andersen to transact payments, including with Lenders, based on the amount(s), form of payment(s), and timing as specified in the Payment Authorization Schedule above and, if applicable, final payments in the amount requested by Renewal by Andersen upon the execution of a Change Order. 2. For Buyers that finance a project through a Lender, Buyer(s): (i) understand that the Lender will disburse the Financed Deposit and final payment at Substantial Completion to Renewal by Andersen as specified in the Payment Authorization Schedule, (ii) understand that the Lender will not extend credit to the Buyer(s) for open-end credit loans, (iii) the Buyer(s) will not owe any payments until Substantial Completion, and (iv) acknowledge the use of the loan proceeds for payment upon Substantial Completion will constitute reaffirmation by all Buyer(s) of the loan agreement with the Lender. 3. Buyer(s) agree to notify Renewal by Andersen in writing of any change in payment method at least three business days’ prior to the respective payment due date. 4. Michael May BUYER NAME SIGNATURE 11/05/25 DATE Caitlin Bryan CO-BUYER NAME SIGNATURE 11/05/25 DATE 11/05/25 Page 5 / 38 Notice of Cancellation DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 You, the buyer(s) may cancel this transaction at any time prior to midnight on 11/08/2025 NOTICE OF CANCELLATION Date of Transaction: 11/05/25. You may cancel this transaction, without any penalty or obligation, before midnight on 11/08/2025 or the third business day after the date of this transaction, whichever date is later. If you cancel, any property traded in, any payments made by you under the Contract or Sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the Seller of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to the Seller at your residence, in substantially as good condition as when received, any goods delivered to you under this Contract or Sale; or you may, if you wish, comply with the instructions of the Seller regarding the return shipment of the goods at the Sellers expense and risk. If you do make the goods available to the Seller and the Seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the Seller, or if you agree to return the goods to the Seller and fail to do so, then you remain liable for performance of all obligations under the Contract. To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to: dba: Renewal By Andersen of Boston Legal Name: Renewal by Andersen LLC 30 Forbes Road Northborough, MA 01532 Phone: (508)351-2200 Fax: (508)986-7072 Email: rbabostonbooking@andersencorp.com NOT LATER THAN MIDNIGHT OF 11/08/2025 OR THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, WHICHEVER DATE IS LATER. I HEREBY CANCEL THIS TRANSACTION DATEBUYER SIGNATURE NOTICE OF CANCELLATION Date of Transaction: 11/05/25. You may cancel this transaction, without any penalty or obligation, before midnight on 11/08/2025 or the third business day after the date of this transaction, whichever date is later. If you cancel, any property traded in, any payments made by you under the Contract or Sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the Seller of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to the Seller at your residence, in substantially as good condition as when received, any goods delivered to you under this Contract or Sale; or you may, if you wish, comply with the instructions of the Seller regarding the return shipment of the goods at the Sellers expense and risk. If you do make the goods available to the Seller and the Seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the Seller, or if you agree to return the goods to the Seller and fail to do so, then you remain liable for performance of all obligations under the Contract. To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to: dba: Renewal By Andersen of Boston Legal Name: Renewal by Andersen LLC 30 Forbes Road Northborough, MA 01532 Phone: (508)351-2200 Fax: (508)986-7072 Email: rbabostonbooking@andersencorp.com NOT LATER THAN MIDNIGHT OF 11/08/2025 OR THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, WHICHEVER DATE IS LATER. I HEREBY CANCEL THIS TRANSACTION DATEBUYER SIGNATURE 11/05/25 Page 6 / 38 Notice of Cancellation DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 You, the buyer(s) may cancel this transaction at any time prior to midnight on 11/08/2025 NOTICE OF CANCELLATION Date of Transaction: 11/05/25. You may cancel this transaction, without any penalty or obligation, before midnight on 11/08/2025 or the third business day after the date of this transaction, whichever date is later. If you cancel, any property traded in, any payments made by you under the Contract or Sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the Seller of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to the Seller at your residence, in substantially as good condition as when received, any goods delivered to you under this Contract or Sale; or you may, if you wish, comply with the instructions of the Seller regarding the return shipment of the goods at the Sellers expense and risk. If you do make the goods available to the Seller and the Seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the Seller, or if you agree to return the goods to the Seller and fail to do so, then you remain liable for performance of all obligations under the Contract. To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to: dba: Renewal By Andersen of Boston Legal Name: Renewal by Andersen LLC 30 Forbes Road Northborough, MA 01532 Phone: (508)351-2200 Fax: (508)986-7072 Email: rbabostonbooking@andersencorp.com NOT LATER THAN MIDNIGHT OF 11/08/2025 OR THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, WHICHEVER DATE IS LATER. I HEREBY CANCEL THIS TRANSACTION DATEBUYER SIGNATURE NOTICE OF CANCELLATION Date of Transaction: 11/05/25. You may cancel this transaction, without any penalty or obligation, before midnight on 11/08/2025 or the third business day after the date of this transaction, whichever date is later. If you cancel, any property traded in, any payments made by you under the Contract or Sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the Seller of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to the Seller at your residence, in substantially as good condition as when received, any goods delivered to you under this Contract or Sale; or you may, if you wish, comply with the instructions of the Seller regarding the return shipment of the goods at the Sellers expense and risk. If you do make the goods available to the Seller and the Seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the Seller, or if you agree to return the goods to the Seller and fail to do so, then you remain liable for performance of all obligations under the Contract. To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to: dba: Renewal By Andersen of Boston Legal Name: Renewal by Andersen LLC 30 Forbes Road Northborough, MA 01532 Phone: (508)351-2200 Fax: (508)986-7072 Email: rbabostonbooking@andersencorp.com NOT LATER THAN MIDNIGHT OF 11/08/2025 OR THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, WHICHEVER DATE IS LATER. I HEREBY CANCEL THIS TRANSACTION DATEBUYER SIGNATURE 11/05/25 Page 6 / 3811/05/25 Page 7 / 38 Transferable Limited Warranty on Glass The glass in Renewal by Andersen® AcclaimTM factory glazed replacement windows including High-Performance Low-E4® glass, High-Performance Low-E4® Sun glass, High-Performance Low-E4® SmartSun™ glass, High-Performance HeatLock® glass, High-Performance Low-E4 PassiveSun® glass patterned glass (including obscure, fern, reed, and cascade designs), Finelight™ grilles, divided light grilles, and tempered versions of these glass options, is warranted to be free from defects in manufacturing, materials, and workmanship for a period of twenty (20) years from the original installation date. It is also warranted not to develop, under normal conditions, any material obstruction of vision or broken glass resulting from manufacturing defects or as a result of premature failure of the glass or organic seal for a period of twenty (20) years from the original installation date. This limited warranty on glass does not apply to special order glazings, discontinued glass, art glass, insulated art glass, impact-resistant glass, or glass that is not factory installed by Renewal by Andersen. In the event a glass failure occurs as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen, at its option, will: (1) provide and install the appropriate replacement glass product or (2) provide a factory- authorized repair to the existing glass. Such replacement or repair is warranted for the remainder of the original limited warranty period. Transferable Limited Warranty on Fibrex® Material Components The Fibrex® material components of your Renewal by Andersen Acclaim replacement windows (including frame, sash, and exterior grilles) are warranted not to ake, rust, blister, peel, crack, pit, or corrode and to be free from defects in manufacturing, materials, and workmanship for a period of twenty (20) years from the original installation date. In the event a Fibrex material component fails as a result of a defect in manufacturing, materials or workmanship within the limited warranty period, Renewal by Andersen, at its option, will: (1) provide and install the appropriate replacement components or (2) provide a factory-authorized repair to the existing product. Such replacement or repair is warranted for the remainder of the original limited warranty period. Transferable Limited Warranty on Components Other Than Glass and Fibrex® Material The non-glass components of your Renewal by Andersen Acclaim replacement windows, including non-electric operators, locks, lifts, balance systems, hinges, handles, insect screens, weatherstripping, sash, and frame members, are warranted to be free from defects in manufacturing, materials, and workmanship for a period of ten (10) years from the original installation date. In the event a component other than glass or Fibrex material fails as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen, at its option, will: (1) provide and install the appropriate replacement parts or (2) provide a factory-authorized repair to the existing product. Such replacement or repair is warranted for the remainder of the original limited warranty period. Transferable Limited Warranty on Exterior Color Finish The color nish on Fibrex® material exterior components (frame, sash, window sills, and grilles) on Renewal by Andersen Acclaim replacement windows is warranted to be free from manufacturing defects resulting in color fade greater than 5 delta-E^ (Hunter) when measured in accordance with ASTM D2244-16el, for a period of ten (10) years from the original installation date. Weatherstripping, accessories, and hardware, including insect screen frames, handles, trim sets, and lock components, exterior trim proles, and exterior aluminum coil stock are not covered by this exterior color nish warranty. In the event there is a defect covered by this limited warranty for exterior color nish within the limited warranty period, Renewal by Andersen, at its option, will: (1) renish the product – labor is included (the nish will be applied with standard commercial renishing techniques and may not be the same nish as originally applied to the product) or (2) repair or replace the affected product or component. Such replacement parts, renishing, or repairs are warranted for the remainder of the original limited warranty period. Transferable Limited Warranty on Installation Installation of your Renewal by Andersen® Acclaim replacement windows or other Andersen® window and/or door products by Renewal by Andersen is warranted for a period of ve (5) years from the date of original installation. During this period, should your Renewal by Andersen window or door fail to perform according to our specications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you. See the Andersen product warranties for additional warranty details. This limited warranty on installation does not extend to labor/services performed by anyone other than the original Renewal by Andersen installer or other contractor authorized by Renewal by Andersen nor to the installation or repair of any nishing or other materials that have been applied to or adjacent to the product after the initial installation. Non Renewal by Andersen Products For products that are not specically branded Renewal by Andersen, see the specic product warranties for those Andersen products available at andersenwindows.com. No Other Warranties or Representations THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. RENEWAL BY ANDERSEN EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT, OR OTHERWISE. THE REMEDY OF REPAIR OR REPLACEMENT OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE. Applicable Law This Limited Warranty is only applicable in the U.S.A. (i.e., the fty states and the District of Columbia) and Canada. This Limited Warranty gives you specic legal rights, and you may have other rights which vary from state to state or province. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation of the duration of an implied warranty, so the above limitations or exclusions may not apply to you. If any specic term of this Limited Warranty is prohibited by any applicable law, it shall be null and void, but the remainder of this Limited Warranty shall remain in full force and effect. Non-Warranty Repair or Replacement You will be responsible for all costs related to any repair or replacement that is not covered by this Limited Warranty or which is outside of the limited warranty period. When warranty coverage is unclear, Renewal by Andersen may charge an inspection fee for any on-site product inspection. If the service provider determines the Renewal by Andersen product has a defect covered by this Limited Warranty, the inspection fee will be waived. ^Technical measurement of color fade Acclaim TM Replacement Windows Products and Installation Transferable Limited Warranty IMPORTANT: Please carefully read the Dispute Resolution Process that appears in this document after the Limited Warranty. The Dispute Resolution Process includes class-action and jury trial waivers that affect your legal rights. To opt out of these waivers, you must visit our website at www.renewalbyandersen.com/optout and complete the opt-out form within one year from the original installation date of your Renewal by Andersen® products. The opt-out only applies to the terms of the Dispute Resolution Process. Renewal by Andersen® Limited Warranty and Dispute Resolution Process Units Installed After June 1, 2024 RENEWALBYANDERSEN.COM What Is Not Covered by This Limited Warranty Specic Additional Exclusions In addition to any other limitations or exclusions in this Limited Warranty, Renewal by Andersen shall have no obligation for product failure, damage, or costs due to or related to the following: • Product modications or glass shading devices (e.g., glass tinting, security systems, painting or staining, insulated coverings, etc.) • Failure due to the application of non Renewal by Andersen hardware (e.g., locksets, trim sets, hinges, panic hardware, closers, etc.) • Water inltration other than as a result of a defect in manufacturing, materials, or workmanship • Failure as a result of settling or structural failure of the structure in which the products are installed • Condensation • Improper maintenance, such as use of brick wash, razor blades, sealants, sanding, or improper washing • Failure to properly seal and maintain the exposed wood portions and veneer of a product in accordance with Renewal by Andersen painting or staining guidelines • Obtaining safe and reasonable access to the product for service • Fading of furniture, ooring, window coverings, or other surrounding materials • Chemicals or airborne pollutants, such as salt or acid rain • Accidents • Acts of God • Normal wear and tear Additional Items Excluded from This Limited Warranty: • Products not manufactured by Renewal by Andersen • Products not purchased through Renewal by Andersen and installed by an authorized Renewal by Andersen installer • Installation services other than by authorized Renewal by Andersen installers • Removal of Renewal by Andersen Acclaim replacement windows from the structure in which it was originally installed by anyone other than an authorized Renewal by Andersen installer • Labor, service, and materials to paint or stain any repaired or replaced product, component, trim, nish, or other materials applied to or adjacent to products or other carpentry work that may be required • The performance of the low-maintenance exterior glass coating on products with High- Performance Low-E4® glass (performance will vary depending on environmental conditions) • Slight glass curvature, minor scratches, or other imperfections in the glass that do not impair structural integrity or signicantly obscure normal vision • Rattling of grille bars within an air space • Insects passing through or around the insect screen • Tarnish or corrosion to hardware nishes • Special glazings – contact us concerning the limited warranty on special glazings • Broken glass • Art glass and decorative insulated art glass, impact-resistant glass • Fading of furniture, ooring, window coverings, or other surrounding materials • Other product series: Some products, product options, and accessories have their own limited warranties and are not covered by this Limited Warranty. For information on warranty coverage, please refer to the specic limited warranties for these products available at andersenwindows.com Warranty Claim Procedure To make a claim under this Limited Warranty, contact the nearest Renewal by Andersen location, our Warranty Service Line at 800-441-1109, or visit our website at renewalbyandersen.com. We will contact you to investigate your claim within approximately two weeks after notication and arrange for appropriate action. Warranty services may be provided by Renewal by Andersen and/or an authorized Renewal by Andersen service provider. You can help us serve you faster by providing the following important information: • The serial number of the affected product (located on a label af xed to the top or side of the window frame) • Description of the product concerns • Documentation of the purchase date, if available • Your name, address (with zip code) where product is installed, and telephone numbers Dispute Resolution Process General If you are dissatised with the remedy provided to you under the Limited Warranty set forth above or have any other claim against Renewal by Andersen related to your Renewal by Andersen® products, you and Renewal by Andersen agree to resolve the claim using the following process (“Dispute Resolution Process”). This Dispute Resolution Process will apply to claims of any nature relating to your Renewal by Andersen product (“Dispute(s)”). Disputes include, but are not limited to: claims for breach of contract or breach of warranty; claims for violation of state or federal laws or regulations; claims based in tort, negligence, or product liability; claims based in fraud or fraud in the inducement, marketing, or advertising claims; and claims related to the enforceability or effect of any term of the Limited Warranty or the Dispute Resolution Process, including, but not limited to, the waivers of class action and jury trials. Notice Required To assert a Dispute, you must rst provide Renewal by Andersen with written notice. A Notice of Dispute form is available for your use on Renewal by Andersen’s website at www.renewalbyandersen.com/noticeofdispute. Renewal by Andersen Response Renewal by Andersen will have 60 days from receipt of your Notice of Dispute to respond to you in writing. In that response or at any later time, Andersen may make one or more written offers to you to resolve your Dispute. No Class-Action or Jury Trials YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST RENEWAL BY ANDERSEN ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE RESOLUTION PROCESS, YOU AND ANDERSEN ALSO AGREE TO WAIVE ANY RIGHT TO A JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY THE FEDERAL OR STATE COURT JUDGE. Opt-Out Procedure You may opt out of this Dispute Resolution Process by completing and submitting a written Opt-Out Notice. The Opt-Out Notice is located on Renewal by Andersen’s website at www.renewalbyandersen.com/optout. Whether or not you opt out of the Dispute Resolution Process, all terms of the Limited Warranty set forth above remain in force and effect. Applicable Law and Severability This Dispute Resolution Process, including, but not limited to, issues related to its enforceability and effect, will be governed by the laws of the State of Minnesota without regard to conict of law principles. If any term of this Dispute Resolution Process is found to be invalid or unenforceable in any particular jurisdiction, that term will not apply to that issue in that jurisdiction. Instead, that term will be severed with the remaining terms continuing in full force and effect. Questions If you have questions about the Dispute Resolution Process or Opt-Out Procedure, contact us at 1-800-441-1109. “ Renewal by Andersen” and other marks where denoted are marks of Andersen Corporation. © 2024 Andersen Corporation. All rights reserved. Revised February 29, 2024. RBA13751 MASSACHUSETTS ADDENDUM This Addendum is a supplement to your Agreement Document and Payment Terms and all documents incorporated therein (the “Agreement”) with Renewal by Andersen LLC (“Contractor”). All provisions of this supplement are incorporated into the Agreement as if such provisions were fully and completely set forth in the Agreement. Any conflict between the terms of the Agreement and this Addendum will be resolved in favor of this Addendum. 1) The following language is added to the Agreement: MINIMUM DOWNPAYMENT Any deposit required under the contract to be paid in advance of the commencement of work under said contract shall not exceed the greater of one-third of the total contract price or the actual cost of any materials or equipment of a special order or custom made nature, which must be ordered in advance of the commencement of work, in order to assure that the project will proceed on schedule. 2) The following language is added to the Agreement: ADDITIONAL INFORMATION If you have general questions or need additional information about the Home Improvement Contractor Law or other consumer rights, or if you wish to obtain a free copy of “A Massachusetts Consumer Guide to Home Improvement” contact: Consumer Information Hotline Office of Consumer Affairs and Business Regulation 10 Park Plaza, Room 5170, Boston, MA 02116 617-973-8787, 888-283-3757 or visit the OCABR website at http://www.mass.gov/ocabr/ If you want to verify the registration of a contractor or if you have questions or need additional information specifically about the contractor registration component of the Home Improvement Contractor Law, contact: Director of Home Improvement Contractor Registration Office of Consumer Affairs and Business Regulation 10 Park Plaza, Room 5170, Boston, MA 02116 617-973-8787, 888-283-3757 or visit the HIC website at http://www.mass.gov/ocabr/ Go online to view the status of a Home Improvement Contractor’s Registration: http://db.state.ma.us/homeimprovement/licenseelist.asp Page 2 of 3 For assistance with informal mediation of disputes or to register formal complaints against a business, call: Consumer Complaint Section Office of the Attorney General 617-727-8400 AND/OR Better Business Bureau 508-652-4800, 508-755-2548 or 413-734-3114 3) The following language is added to the Agreement: NOTICE DO NOT SIGN THIS CONTRACT IF THERE ARE ANY BLANK SPACES. 4) The following language is added to the Agreement: Renewal by Andersen LLC’s registration number is: 170810. Renewal by Andersen LLC’s employer identification number is: 41-1918413. 5) The following language is added to the Agreement: Please refer to Section 142A of the Massachusetts General Law ("Regulation of Home Improvement Contractors") to understand your right under such law. Page 3 of 3 MASSACHUSETTS PERMITS This Massachusetts Permits document is a supplement to your Agreement Document and Payment Terms and all documents incorporated therein (the “Agreement”) with Renewal by Andersen LLC (“Contractor”). All provisions of this supplement are incorporated into the Agreement as if such provisions were fully and completely set forth in the Agreement. Any conflict between the terms of the Agreement and this Addendum will be resolved in favor of this Addendum. PERMIT NOTICE: All Home Improvement Contractors shall obtain any and all necessary construction- related permits and it shall be the obligation of the Contractor to obtain such permits. Owners who secure their own construction-related permits or deal with unregistered contractors shall be excluded from access to the Guarantee Fund provisions of MGL chapter 142A. Willis Towers Watson Midwest, Inc. c/o 26 Century Blvd P.O. Box 305191 Nashville, TN 372305191 USA Renewal by Andersen LLC 30 Forbes Road Northborough, MA 01532 Evidence of Insurance 09/17/2025 1-877-945-7378 1-888-467-2378 certificates@wtwco.com Old Republic Insurance Company 24147 W40344454 A 10,000,000 500,000 10,000 10,000,000 20,000,000 20,000,000 MWZY 314161 25 10/01/2025 10/01/2026 A 5,000,000 10/01/202610/01/2025MWTB 314159 25 MWC 314158 25A 1,000,000No10/01/2025 10/01/2026 1,000,000 1,000,000 412772928479358SR ID:BATCH: WTW Certificate Center Page 1 of 1 1-800-424-LEAD (5323) epa.gov/getleadsafe EPA-740-K-10-001 Revised September 2011 Important lead hazard information for families, child care providers and schools. CERTIFIED F I R M L E A D -SAFE THE LEAD!SAFE CERTIFIED GUIDE TO RENOVATERIGHT This document may be purchased through the U.S. Government Printing Oce online at bookstore.gpo.gov or by phone (toll-free): 1-866-512-1800. IT’S THE LAW! Federal law requires contractors that disturb painted surfaces in homes, child care facilities and schools built before 1978 to be certied and follow specic work practices to prevent lead contamination. Always ask to see your contractor’s certication. Federal law requires that individuals receive certain information before renovating more than six square feet of painted surfaces in a room for interior projects or more than twenty square feet of painted surfaces for exterior projects or window replacement or demolition in housing, child care facilities and schools built before 1978. • Homeowners and tenants: renovators must give you this pamphlet before starting work. • Child care facilities, including preschools and kindergarten classrooms, and the families of children under six years of age that attend those facilities: renovators must provide a copy of this pamphlet to child care facilities and general renovation information to families whose children attend those facilities. WHO SHOULD READ THIS PAMPHLET? This pamphlet is for you if you: • Reside in a home built before 1978. • Own or operate a child care facility, including preschools and kindergarten classrooms, built before 1978, or • Have a child under six years of age who attends a child care facility built before 1978. You will learn: • Basic facts about lead and your health. • How to choose a contractor, if you are a property owner. • What tenants, and parents/guardians of a child in a child care facility or school should consider. • How to prepare for the renovation or repair job. • What to look for during the job and after the job is done. • Where to get more information about lead. This pamphlet is not for: • Abatement projects. Abatement is a set of activities aimed specically at eliminating lead or lead hazards. EPA has regulations for certication and training of abatement professionals. If your goal is to eliminate lead or lead hazards, contact the National Lead Information Center at 1-800-424-LEAD (5323) for more information. • “Do-it-yourself” projects. If you plan to do renovation work yourself, this document is a good start, but you will need more information to complete the work safely. Call the National Lead Information Center at 1-800-424-LEAD (5323) and ask for more information on how to work safely in a home with lead-based paint. • Contractor education. Contractors who want information about working safely with lead should contact the National Lead Information Center at 1-800-424-LEAD (5323) for information about courses and resources on lead-safe work practices. 1 RENOVATING, REPAIRING, OR PAINTING? • Is your home, your building, or the child care facility or school your children attend being renovated, repaired, or painted • Was your home, your building, or the child care facility or school where your children under six years of age attend built before 1978 If the answer to these questions is YES, there are a few important things you need to know about lead-based paint. This pamphlet provides basic facts about lead and information about lead safety when work is being done in your home, your building or the child care facility or school your children attend. The Facts About Lead • Lead can affect children’s brains and developing nervous systems, causing reduced IQ, learning disabilities, and behavioral problems. Lead is also harmful to adults. • Lead in dust is the most common way people are exposed to lead. People can also get lead in their bodies from lead in soil or paint chips. Lead dust is often invisible. • Lead-based paint was used in more than 38 million homes until it was banned for residential use in 1978. • Projects that disturb painted surfaces can create dust and endanger you and your family. Don’t let this happen to you. Follow the practices described in this pamphlet to protect you and your family. 2 3 LEAD AND YOUR HEALTH Lead is especially dangerous to children under six years of age. Lead can affect children’s brains and developing nervous systems, causing: • Reduced IQ and learning disabilities. • Behavior problems. Even children who appear healthy can have dangerous levels of lead in their bodies. Lead is also harmful to adults. In adults, low levels of lead can pose many dangers, including: • High blood pressure and hypertension. • Pregnant women exposed to lead can transfer lead to their fetuses. Lead gets into the body when it is swallowed or inhaled. • People, especially children, can swallow lead dust as they eat, play, and do other normal hand-to-mouth activities. • People may also breathe in lead dust or fumes if they disturb lead-based paint. People who sand, scrape, burn, brush, blast or otherwise disturb lead-based paint risk unsafe exposure to lead. What should I do if I am concerned about my family’s exposure to lead? • A blood test is the only way to find out if you or a family member already has lead poisoning. Call your doctor or local health department to arrange for a blood test. • Call your local health department for advice on reducing and eliminating exposures to lead inside and outside your home, child care facility or school. • Always use lead-safe work practices when renovation or repair will disturb painted surfaces. For more information about the health effects of exposure to lead, visit the EPA lead website at epa.gov/lead/pubs/leadinfo or call 1-800-424-LEAD (5323). There are other things you can do to protect your family every day. • Regularly clean floors, window sills, and other surfaces. • Wash children’s hands, bottles, pacifiers, and toys often. • Make sure children eat a healthy, nutritious diet consistent with the USDA's dietary guidelines, that helps protect children from the effects of lead. • Wipe off shoes before entering the house. 4 WHERE DOES THE LEAD COME FROM? Dust is the main problem. The most common way to get lead in the body is from dust. Lead dust comes from deteriorating lead-based paint and lead-contaminated soil that gets tracked into your home. This dust may accumulate to unsafe levels. Then, normal hand to-mouth activities, like playing and eating (especially in young children), move that dust from surfaces like floors and window sills into the body. Home renovation creates dust. Common renovation activities like sanding, cutting, and demolition can create hazardous lead dust and chips. Proper work practices protect you from the dust. The key to protecting yourself and your family during a renovation, repair or painting job is to use lead-safe work practices such as containing dust inside the work area, using dust-minimizing work methods, and conducting a careful cleanup, as described in this pamphlet. Other sources of lead. Remember, lead can also come from outside soil, your water, or household items (such as lead-glazed pottery and lead crystal). Contact the National Lead Information Center at 1-800-424-LEAD (5323) for more information on these sources. 5 CHECKING YOUR HOME FOR LEAD!BASED PAINT Older homes, child care facilities, and schools are more likely to contain lead-based paint. Homes may be single-family homes or apartments. They may be private, government- assisted, or public housing. Schools are preschools and kindergarten classrooms. They may be urban, suburban, or rural. You have the following options: You may decide to assume your home, child care facility, or school contains lead. Especially in older homes and buildings, you may simply want to assume lead-based paint is present and follow the lead-safe work practices described in this brochure during the renovation, repair, or painting job. You can hire a certied professional to check for lead-based paint. These professionals are certied risk assessors or inspectors, and can determine if your home has lead or lead hazards. • A certified inspector or risk assessor can conduct an inspection telling you whether your home, or a portion of your home, has lead-based paint and where it is located. This will tell you the areas in your home where lead-safe work practices are needed. • A certified risk assessor can conduct a risk assessment telling you if your home currently has any lead hazards from lead in paint, dust, or soil. The risk assessor can also tell you what actions to take to address any hazards. • For help finding a certified risk assessor or inspector, call the National Lead Information Center at 1-800-424-LEAD (5323). You may also have a certied renovator test the surfaces or components being disturbed for lead by using a lead test kit or by taking paint chip samples and sending them to an EPA-recognized testing laboratory. Test kits must be EPA-recognized and are available at hardware stores. They include detailed instructions for their use. 6 FOR PROPERTY OWNERS You have the ultimate responsibility for the safety of your family, tenants, or children in your care. This means properly preparing for the renovation and keeping persons out of the work area (see p. 8). It also means ensuring the contractor uses lead-safe work practices. Federal law requires that contractors performing renovation, repair and painting projects that disturb painted surfaces in homes, child care facilities, and schools built before 1978 be certied and follow specic work practices to prevent lead contamination. Make sure your contractor is certied, and can explain clearly the details of the job and how the contractor will minimize lead hazards during the work. • You can verify that a contractor is certified by checking EPA’s website at epa.gov/getleadsafe or by calling the National Lead Information Center at 1-800-424-LEAD (5323). You can also ask to see a copy of the contractor’s rm certication. • Ask if the contractor is trained to perform lead-safe work practices and to see a copy of their training certicate. • Ask them what lead-safe methods they will use to set up and perform the job in your home, child care facility or school. • Ask for references from at least three recent jobs involving homes built before 1978, and speak to each personally. Always make sure the contract is clear about how the work will be set up, performed, and cleaned. • Share the results of any previous lead tests with the contractor. • You should specify in the contract that they follow the work practices described on pages 9 and 10 of this brochure. • The contract should specify which parts of your home are part of the work area and specify which lead-safe work practices will be used in those areas. Remember, your contractor should conne dust and debris to the work area and should minimize spreading that dust to other areas of the home. • The contract should also specify that the contractor will clean the work area, verify that it was cleaned adequately, and re-clean it if necessary. If you think a worker is not doing what he is supposed to do or is doing something that is unsafe, you should: • Direct the contractor to comply with regulatory and contract requirements. • Call your local health or building department, or • Call EPA's hotline 1-800-424-LEAD (5323). If your property receives housing assistance from HUD (or a state or local agency that uses HUD funds), you must follow the requirements of HUD’s Lead-Safe Housing Rule and the ones described in this pamphlet. 7 FOR TENANTS AND FAMILIES OF CHILDREN UNDER SIX YEARS OF AGE IN CHILD CARE FACILITIES AND SCHOOLS You play an important role ensuring the ultimate safety of your family. This means properly preparing for the renovation and staying out of the work area (see p. 8). Federal law requires that contractors performing renovation, repair and painting projects that disturb painted surfaces in homes built before 1978 and in child care facilities and schools built before 1978, that a child under six years of age visits regularly, to be certied and follow specic work practices to prevent lead contamination. The law requires anyone hired to renovate, repair, or do painting preparation work on a property built before 1978 to follow the steps described on pages 9 and 10 unless the area where the work will be done contains no lead-based paint. If you think a worker is not doing what he is supposed to do or is doing something that is unsafe, you should: • Contact your landlord. • Call your local health or building department, or • Call EPA's hotline 1-800-424-LEAD (5323). If you are concerned about lead hazards left behind after the job is over, you can check the work yourself (see page 10). 8 PREPARING FOR A RENOVATION The work areas should not be accessible to occupants while the work occurs. The rooms or areas where work is being done may need to be blocked off or sealed with plastic sheeting to contain any dust that is generated. Therefore, the contained area may not be available to you until the work in that room or area is complete, cleaned thoroughly, and the containment has been removed. Because you may not have access to some areas during the renovation, you should plan accordingly. You may need: • Alternative bedroom, bathroom, and kitchen arrangements if work is occurring in those areas of your home. • A safe place for pets because they too can be poisoned by lead and can track lead dust into other areas of the home. • A separate pathway for the contractor from the work area to the outside in order to bring materials in and out of the home. Ideally, it should not be through the same entrance that your family uses. • A place to store your furniture. All furniture and belongings may have to be moved from the work area while the work is being done. Items that can’t be moved, such as cabinets, should be wrapped in plastic. • To turn off forced-air heating and air conditioning systems while the work is being done. This prevents dust from spreading through vents from the work area to the rest of your home. Consider how this may affect your living arrangements. You may even want to move out of your home temporarily while all or part of the work is being done. Child care facilities and schools may want to consider alternative accommodations for children and access to necessary facilities. 9 DURING THE WORK Federal law requires contractors that are hired to perform renovation, repair and painting projects in homes, child care facilities, and schools built before 1978 that disturb painted surfaces to be certied and follow specic work practices to prevent lead contamination. The work practices the contractor must follow include these three simple procedures, described below: 1. Contain the work area. The area must be contained so that dust and debris do not escape from that area. Warning signs must be put up and plastic or other impermeable material and tape must be used as appropriate to: • Cover the floors and any furniture that cannot be moved. • Seal off doors and heating and cooling system vents. • For exterior renovations, cover the ground and, in some instances, erect vertical containment or equivalent extra precautions in containing the work area. These work practices will help prevent dust or debris from getting outside the work area. 2. Avoid renovation methods that generate large amounts of lead-contaminated dust. Some methods generate so much lead-contaminated dust that their use is prohibited. They are: • Open flame burning or torching. • Sanding, grinding, planing, needle gunning, or blasting with power tools and equipment not equipped with a shroud and HEPA vacuum attachment. • Using a heat gun at temperatures greater than 1100°F. There is no way to eliminate dust, but some renovation methods make less dust than others. Contractors may choose to use various methods to minimize dust generation, including using water to mist areas before sanding or scraping; scoring paint before separating components; and prying and pulling apart components instead of breaking them. 3. Clean up thoroughly. The work area should be cleaned up daily to keep it as clean as possible. When all the work is done, the area must be cleaned up using special cleaning methods before taking down any plastic that isolates the work area from the rest of the home. The special cleaning methods should include: • Using a HEPA vacuum to clean up dust and debris on all surfaces, followed by • Wet wiping and wet mopping with plenty of rinse water. When the final cleaning is done, look around. There should be no dust, paint chips, or debris in the work area. If you see any dust, paint chips, or debris, the area must be re-cleaned. 10 FOR PROPERTY OWNERS: AFTER THE WORK IS DONE When all the work is finished, you will want to know if your home, child care facility, or school where children under six attend has been cleaned up properly. EPA Requires Cleaning Verification. In addition to using allowable work practices and working in a lead-safe manner, EPA’s RRP rule requires contractors to follow a specic cleaning protocol. The protocol requires the contractor to use disposable cleaning cloths to wipe the floor and other surfaces of the work area and compare these cloths to an EPA-provided cleaning verication card to determine if the work area was adequately cleaned. EPA research has shown that following the use of lead-safe work practices with the cleaning verification protocol will effectively reduce lead-dust hazards. Lead-Dust Testing. EPA believes that if you use a certied and trained renovation contractor who follows the LRRP rule by using lead-safe work practices and the cleaning protocol after the job is finished, lead-dust hazards will be effectively reduced. If, however, you are interested in having lead-dust testing done at the completion of your job, outlined below is some helpful information. What is a lead-dust test? • Lead-dust tests are wipe samples sent to a laboratory for analysis. You will get a report specifying the levels of lead found after your specic job. How and when should I ask my contractor about lead-dust testing? • Contractors are not required by EPA to conduct lead-dust testing. However, if you want testing, EPA recommends testing be conducted by a lead professional. To locate a lead professional who will perform an evaluation near you, visit EPA’s website at epa.gov/lead/pubs/locate or contact the National Lead Information Center at 1-800-424-LEAD (5323). • If you decide that you want lead-dust testing, it is a good idea to specify in your contract, before the start of the job, that a lead-dust test is to be done for your job and who will do the testing, as well as whether re-cleaning will be required based on the results of the test. • You may do the testing yourself. If you choose to do the testing, some EPA-recognized lead laboratories will send you a kit that allows you to collect samples and send them back to the laboratory for analysis. Contact the National Lead Information Center for lists of EPA-recognized testing laboratories. 11 You may need additional information on how to protect yourself and your children while a job is going on in your home, your building, or child care facility. The National Lead Information Center at 1-800-424-LEAD (5323) or epa.gov/lead/nlic can tell you how to contact your state, local, and/or tribal programs or get general information about lead poisoning prevention. • State and tribal lead poisoning prevention or environmental protection programs can provide information about lead regulations and potential sources of nancial aid for reducing lead hazards. If your state or local government has requirements more stringent than those described in this pamphlet, you must follow those requirements. • Local building code officials can tell you the regulations that apply to the renovation work that you are planning. • State, county, and local health departments can provide information about local programs, including assistance for lead-poisoned children and advice on ways to get your home checked for lead. The National Lead Information Center can also provide a variety of resource materials, including the following guides to lead-safe work practices. Many of these materials are also available at epa.gov/lead/pubs/brochure • Steps to Lead Safe Renovation, Repair and Painting. • Protect Your Family from Lead in Your Home • Lead in Your Home: A Parent’s Reference Guide FOR ADDITIONAL INFORMATION For the hearing impaired, call the Federal Information Relay Service at 1-800-877-8339 to access any of the phone numbers in this brochure. 1312 EPA Regional Oces EPA addresses residential lead hazards through several different regulations. EPA requires training and certication for conducting abatement and renovations, education about hazards associated with renovations, disclosure about known lead paint and lead hazards in housing, and sets lead-paint hazard standards. Your Regional EPA Office can provide further information regarding lead safety and lead protection programs at epa.gov/lead. Region 1 (Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Vermont) Regional Lead Contact U.S. EPA Region 1 Suite 1100 One Congress Street Boston, MA 02114-2023 (888) 372-7341 Region 2 (New Jersey, New York, Puerto Rico, Virgin Islands) Regional Lead Contact U.S. EPA Region 2 2890 Woodbridge Avenue Building 205, Mail Stop 225 Edison, NJ 08837-3679 (732) 321-6671 Region 3 (Delaware, Maryland, Pennsylvania, Virginia, Washington, DC, West Virginia) Regional Lead Contact U.S. EPA Region 3 1650 Arch Street Philadelphia, PA 19103-2029 (215) 814-5000 Region 4 (Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee) Regional Lead Contact U.S. EPA Region 4 61 Forsyth Street, SW Atlanta, GA 30303-8960 (404) 562-9900 Region 5 (Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin) Regional Lead Contact U.S. EPA Region 5 77 West Jackson Boulevard Chicago, IL 60604-3507 (312) 886-6003 Region 6 (Arkansas, Louisiana, New Mexico, Oklahoma, Texas) Regional Lead Contact U.S. EPA Region 6 1445 Ross Avenue, 12th Floor Dallas, TX 75202-2733 (214) 665-7577 Region 7 (Iowa, Kansas, Missouri, Nebraska) Regional Lead Contact U.S. EPA Region 7 901 N. 5th Street Kansas City, KS 66101 (913) 551-7003 Region 8 (Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming) Regional Lead Contact U.S. EPA Region 8 1595 Wynkoop Street Denver, CO 80202 (303) 312-6312 Region 9 (Arizona, California, Hawaii, Nevada) Regional Lead Contact U.S. Region 9 75 Hawthorne Street San Francisco, CA 94105 (415) 947-8021 Region 10 (Alaska, Idaho, Oregon, Washington) Regional Lead Contact U.S. EPA Region 10 1200 Sixth Avenue Seattle, WA 98101-1128 (206) 553-1200 EPA CONTACTS OTHER FEDERAL AGENCIES CPSC The Consumer Product Safety Commission (CPSC) protects the public from the unreasonable risk of injury or death from 15,000 types of consumer products under the agency’s jurisdiction. CPSC warns the public and private sectors to reduce exposure to lead and increase consumer awareness. Contact CPSC for further information regarding regulations and consumer product safety. CPSC 4330 East West Highway Bethesda, MD 20814 Hotline 1-(800) 638-2772 cpsc.gov CDC Childhood Lead Poisoning Prevention Branch The Centers for Disease Control and Prevention (CDC) assists state and local childhood lead poisoning prevention programs to provide a scientic basis for policy decisions, and to ensure that health issues are addressed in decisions about housing and the environment. Contact CDC Childhood Lead Poisoning Prevention Program for additional materials and links on the topic of lead. CDC Childhood Lead Poisoning Prevention Branch 4770 Buford Highway, MS F-40 Atlanta, GA 30341 (770) 488-3300 cdc.gov/nceh/lead HUD Oce of Healthy Homes and Lead Hazard Control The Department of Housing and Urban Development (HUD) provides funds to state and local governments to develop cost-effective ways to reduce lead-based paint hazards in America’s privately-owned low-income housing. In addition, the office enforces the rule on disclosure of known lead paint and lead hazards in housing, and HUD’s lead safety regulations in HUD-assisted housing, provides public outreach and technical assistance, and conducts technical studies to help protect children and their families from health and safety hazards in the home. Contact the HUD Office of Healthy Homes and Lead Hazard Control for information on lead regulations, outreach efforts, and lead hazard control research and outreach grant programs. U.S. Department of Housing and Urban Development Office of Healthy Homes and Lead Hazard Control 451 Seventh Street, SW, Room 8236 Washington, DC 20410-3000 HUD’s Lead Regulations Hotline (202) 402-7698 hud.gov/offices/lead/ Terms and Conditions of Sale DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 23 / 38 1. Parties and Acceptance. This Agreement (as defined in the Agreement Document and Payment Terms to which these Terms and Conditions of Sale are attached and incorporated into by reference, which includes, but is not limited to, these Terms and Conditions of Sale) is between you, which means each person who signs this Agreement as a Buyer, and Renewal by Andersen LLC (referred to in this Agreement as “Contractor”). All agreements are subject to final acceptance by management of Contractor. Contractor agrees to provide the products and services outlined in this Agreement only on the condition that you agree to accept the terms and conditions of sale set forth in this Agreement. 2. Quotations and Prices. This Agreement will expire thirty (30) calendar days from the date signed by a Contractor representative, unless it has been accepted by you before such date.  Quoted prices apply only to the specific products and service and quantities stated in this Agreement, and such prices may be adjusted by Contractor to reflect additional costs and expenses associated with circumstances which are unanticipated and unforeseen at the time this Agreement is accepted by Contractor; including but not limited to, costs associated with an alternative installation method better suited for the installation application as determined by the technical measurement. Unless otherwise expressly specified in this Agreement, all amounts quoted exclude all present and future federal, state and local excise, sales/use, privilege, personal property, gross receipts and similar taxes and charges payable with respect to the products and services under this Agreement. 3. Limited Warranty. The products sold to you pursuant to this Agreement are subject to the Limited Warranty for Renewal by Andersen® Products and Installation, a copy of which has been furnished to you and is incorporated in this Agreement by reference. 4. Payment Terms. Unless otherwise expressly specified in this Agreement, a down payment of thirty-three percent (33%) of the Total Amount of Agreement identified on the front of this Agreement is required to be made by you upon your acceptance of this Agreement. The remaining balance of the Total Amount of Agreement is due on the day the services contemplated by this Agreement are substantially completed. Substantially completed is defined herein as work that has been materially finished and is functional as intended. If any services contemplated by this Agreement have not been completed by that day, you may withhold an amount equal to the greater of ten percent (10%) of the Total Amount of Agreement or the price of the uncompleted services and pay such amount when such services are completed. If permissible under applicable law, any amount not paid when due will bear a charge, commencing thirty (30) calendar days after delivery of the products and completion of the services contemplated by this Agreement, in an amount equal to the lesser of one and one-half percent (1 1/2%) per month of the unpaid balance or the maximum amount permitted by applicable law. You agree to pay Contractor’s reasonable attorneys’ fees and costs in connection with enforcing any of the terms and conditions of this Agreement, including, without limitation, recovering the payment of any amounts due under this Agreement. Notwithstanding the foregoing, if, in Contractor’s judgment, your financial condition at any time prior to shipment of the products or performance of the services does not justify shipment or performance, Contractor may, at its option, require full or partial payment in advance or may cancel shipment of the products and performance of the services under this Agreement without incurring any cost or liability. 5. Delays. Performance dates are estimated only and are not guaranteed; performance being made on a best efforts, as available basis. Contractor will make every reasonable effort to meet any performance dates quoted in this Agreement, but Contractor will not be liable for its failure to meet such dates. Contractor has the right to install the products or perform the services in advance of the scheduled date. You acknowledge that actual installation and performance dates may depend upon a variety of factors, including, without limitation, weather, flood, fire, strikes or labor disturbances, acts of God, your acts, governmental prohibition of importation or exportation, acts of civil or military authority, insurrection or riot, embargoes, Terms and Conditions of Sale DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 24 / 38 inability to obtain means of transportation, accidents or delays in transportation, the inability to obtain necessary labor, materials or manufacturing facilities, or other events beyond Contractor’s control. If the occurrence of any of the above events prevents Contractor from performing its obligations under this Agreement, Contractor may at its option, either suspend or cancel performance of its obligations under this Agreement without any cost or liability. In no event will Contractor be liable for any damage, consequential or otherwise, arising from any premature or delayed performance. 6. Title; Security Interest; Lien. Title to the products sold under this Agreement will remain in Contractor and will not shift to you until you have performed all of your obligations under this Agreement. To secure your performance, Contractor retains, and you hereby grant to Contractor, a security interest in such products. Upon request of Contractor, you agree to sign and authorize Contractor to file any document required to perfect such security interest. To assist in doing so, you will upon our request verify your legal name and the legal description of your premises. Payment in full of the amounts due under this Agreement will release the security interest. Contractor reserves the right to file and perfect a lien against your premises in the event that you fail to pay the Total Amount of Agreement upon completion of the services contemplated by this Agreement. Failure to pay any such amount when due shall constitute a default and permit Contractor to demand payment of all amounts payable under this Agreement, whether or not otherwise then due, and to exercise all remedies on any security interest or lien securing such amounts. 7. Cancellation. Except as otherwise provided in this Agreement and in the attached Notice of Cancellation form, this transaction is non-cancelable and Contractor will be entitled to collect the Total Amount of Agreement in the event that you attempt to cancel. Contractor also has the right to cancel this Agreement without incurring any cost or liability upon your breach of this Agreement, material or otherwise, or upon your default. 8. Waste. Contractor agrees to remove and transport away from your premises the replaced windows and doors and any other debris and waste materials which are generated by Contractor in connection with the delivery of products and performance of the services under this Agreement. You may elect to keep the replaced windows and doors but Contractor is not responsible for breakage of any of the replaced windows or doors either during or after their removal nor does Contractor guarantee that replaced windows and doors will function properly after their removal. 9. Access. You represent that you are the owner of the premises which are the subject of this Agreement. You agree to grant Contractor reasonable access to your premises during normal business hours and days for purposes of installing the products and performing the services contemplated by this Agreement. Except as otherwise requested by you in the pre- installation checklist, you agree to move or remove all draperies, blinds, shades, furniture and any other items that are in the immediate vicinity of any window or door which is to be replaced. Contractor is not responsible for damage to any items that it moves or removes to facilitate the installation of any new window or door. 10. Assignment and Delegation. Contractor may assign its rights and delegate its obligations under this Agreement without your consent. 11. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the state in which the premises subject to this Agreement are located as listed on the front of this form (without regard to the laws of conflict of any jurisdiction) as to all matters, including, without limitation, matters of validity, interpretation, construction, effect, performance, enforcement and remedies. 12. Validity of Provisions; Severability. The provisions of this Agreement will be interpreted to be valid and enforceable under applicable law to the extent that such interpretation does not materially alter such provisions; provided, that if any Terms and Conditions of Sale DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 25 / 38 such provision becomes invalid or unenforceable under applicable law, such provision will be stricken to the extent necessary and the remainder of such provision and the remainder of this Agreement will continue in full force and effect. 13. Non-Waiver of Rights. No failure or delay by Contractor to assert any right or remedy under this Agreement will be a waiver of that right or remedy if the circumstances giving rise to the right or remedy continue or are repeated. No waiver will be effective unless given in writing. No term or provision of this Agreement will be construed to limit, in any manner, the rights or remedies available to Contractor under applicable law or otherwise, but rather are in addition to and cumulative of such other rights or remedies. 14. Entire Agreement; Modification. You and Contractor agree that this Agreement (including all of the attachments) is the final expression of our agreement, is the complete and exclusive statement of the terms and conditions of our agreement and supersedes all agreements, understandings or discussions, whether oral or written, entered into prior to or contemporaneously with this Agreement. This Agreement may not be modified or amended except in writing signed by you and Contractor.   15. Attachments. Certain state and federal laws require that notices, or terms and conditions different from or in addition to those contained elsewhere in this Agreement, be given to you. Such notices or terms and conditions, if any, may be included on one or more separate sheets attached to this Agreement and are incorporated in this Agreement by reference, and supersede and govern any conflicting or inconsistent notice or term or condition contained herein, if received by you prior to, or contemporaneously with, your execution of this Agreement. Your initialing of the separate sheets evidences your receipt, review and approval of such required notices, but evidence of your receipt of these materials can be shown in any other reasonable manner, including your receipt via electronic mail or other electronic delivery, your acknowledgment of receipt of such materials in a separate place on the Agreement, or by the separate records of Contractor which show your signature or receipt of such materials. 16. Condensation and Environmental Conditions. Condensation, which can form on or within walls, siding, tiles, or other surfaces results from pre-existing conditions in a home and internal or external temperatures. Reducing humidity in a home will often remedy condensation problems. I agree that Contractor is not responsible for condensation or existing or developing spore or mold growth, which can be the result of condensation. Lead-Safe Form DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 26 / 38 Within the Lead-Safe Form, "You" or "I" refers to the Buyer(s) (who may also be referred to herein as the "Customer(s)"). Lead Safe Work Pamphlet Receipt and Lead Safe Work Process Pamphlet Receipt I have received a copy of the lead hazard information pamphlet informing me of the potential risk of the lead hazard exposure from renovation activity to be performed in my dwelling.  I received this pamphlet before the work began.  Lead Safe Work Process Renewal by Andersen of Boston does not test for lead based paint. All homes built prior to 1978 will have Lead Safe Work Practices performed during the installation as required by EPA’s Lead-Based  Paint Renovation, Repair, and Painting Rule.   Please Note: There is no additional charge to perform Lead Safe Work Practices during your installation.  Lead Safe Work Practices Installation Preparation The following will apply to your installation if Lead Safe Work Practices are performed: 1. AC/Furnace- You will need to temporarily turn off your air conditioning or furnace during the portion of installation where Lead Safe Work Practices are being performed. 2. Preparation- Please remove all bed linens, pillows, and children's toys from the work area(s). 3. Warning- When a containment area is set up by the installation crew, no one is permitted inside the room/containment area with the exception of the installation crew members. By signing below, I hereby agree to the terms and conditions above. Waiver DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 27 / 38 Tile/Stucco Waiver: Renewal by Andersen of Boston will take the utmost precaution and attempt to install your new windows/Doors without damaging the existing tile and/or stucco. However, I acknowledge the fact that there is a chance of possible tile and/or stucco damage during installation and I accept this risk, and assume all responsibility for the cost to fix, repair or replace and will not hold Renewal by Andersen of Boston responsible if tile/stucco damage occurs. Opening modification notice: Closing an opening: Price includes: • Adding framing to opening to support exterior sheathing and the interior wall board. • Insulation of wall cavity with fiberglass bat insulation and required vapor barrier. • Patching of the interior wall with sheet rock/gypsum board as necessary. The joints to be taped, joints and screws heads coated with one coat of joint compound (mud). • Patching of exterior wall with comparable sheathing • Required inspections by building official. • Exterior siding or wall finishing. Price does not include: • Finish coat of interior joint compound and sanding. • Painting or other finishing of interior or exterior wall or ceiling. Enhancing/Enlarging an opening: Price includes: • Temporary structure support during header change out, as required. • Removal of existing interior sheet rock/gypsum wallboard and exterior siding (excluding brick and stone) as required for access to safely remove existing framing and properly install new framing. • Dust control to the best of our ability. Dust can migrate beyond the work area. We will vacuum the immediate work area, Waiver DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 28 / 38 but are not responsible for all dust clean up (unless lead safe work practice is required). • New framing installed to meet code requirements. • Fiberglass insulation and required vapor barrier. • Patching of interior wall with sheet rock/gypsum board as necessary. The joint to be taped, joint and screwheads coated with one coat of joint compound. plaster walls are prone to cracks beyond the immediate work area, these repairs are not included. • Framing inspection and final inspection by building official. • Removal and disposal of all debris. Price does not include: • Finish coat of interior joint compound and sanding. • Painting or other finishing of interior or exterior wall or ceiling. • Plaster repair required beyond the immediate work area. Water damage/Infiltration Waiver: Renewal by Andersen will install all products in compliance with all Andersen specifications. However, As the customer I acknowledge the fact that there could be issues beyond the scope of our installation that can cause product failure. These issues are such as listed but not limited to ice damning, incorrect siding/gutter/flashing or inappropriate opening elevation, etc. should any of these conditions exist, the customer will assume all responsibility for the cost to fix, repair or replace and will not hold Renewal by Andersen responsible if damage occurs. Please note that repairing any unseen damage and/or rectifying poor original construction methods are not included in our cost. If anything of this nature is discovered at the time of installation, upon your approval we will make every attempt to repair the problem at an additional cost to the contract. It is the homeowners responsibility to make sure any existing electrical and/or mechanical/plumbing that impede the proposed opening is moved prior to the installation. I have read the above statements and I understand the scope of work and the potential additional costs that will be required to complete the finish work (I.e. Patching, finish taping, priming, painting, ceilings, siding, stucco, tile), and understand these will be my responsibility. If Using a Builder DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 29 / 38 Property Owner Must Complete & Sign This Section If Using A Builder I, as Owner of the said property, hereby authorize Renewal by Andersen LLC to act on my behalf, in all matters relative to building permit application for the property/address indicated on this agreement. Electronic Consent DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 30 / 38 Welcome to Renewal by Andersen LLC d/b/a Renewal by Andersen of Boston, which may be referred to as “we” or “us” in this document.  “You” or “I” refers to the Buyer(s) (who may also be referred to herein as the "Customer(s)".) You are receiving this Electronic Consent Notice as part of your eGreement packet.  You previously agreed to enter into eGreement contract(s) electronically and use electronic signatures.  You also agreed to exchange information with us electronically and allow us to electronically provide records, notices and legal disclosures.   Your Rights You understand that: (i) you have the right to have the contract(s) provided in paper or electronic form and (ii) your consent applies to this transaction and any notices, agreements, legal disclosures, reports, documents, communications, and/or other records relating to this transaction or any of our services and/or products. You may at no cost to you: (a) withdraw your consent to contract electronically or use electronic signatures, exchange information with us electronically, or have the records, notices and legal disclosures provided in electronic form as described in this paragraph at no cost to you; and/or (b) you may obtain a paper copy at no charge if you request a copy from the sales representative or at the email noted above.   Please note that withdrawing your consent may delay the receipt of documents and information. Our Right to Send You Paper Documents We may sometimes give or send you paper documents even if you have consented to receive documents electronically. Hardware and Software Requirements You will need to meet the following hardware and software requirements to access the contract:  access to any device modern web browser, an Internet connection, and the ability to view a PDF.   Privacy Notice We will collect certain personal information from you. In order to help you understand how we use information collected in connection with this or other transactions, please refer to our privacy policy at: http://www.renewalbyandersen.com/about/legal-privacy.aspx Electronic Consent DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 31 / 38 Data Retention The information and documents we send you electronically are available unless and until you delete the information and documents on your electronic device. You may want to download and save any materials that we send to you electronically since you are responsible for keeping them for your records.  Contact Us If you have any trouble printing, downloading or accessing any documents, please contact your sales representative or call us at 508-351-2200 to request a paper copy at no cost to you. If you have any questions about your Renewal by Andersen® products, please contact your sales representative or call us at 508-351-2200. Changing Your Contact Information You can change your contact information, at no cost to you, by calling us at 508-351-2200. Your Agreement and Consent I acknowledge by receipt of this Electronic Consent Notice that: 1. I have read this notice about the use of electronic documents. 2. I agree to the use of electronic documents instead of printed documents and understand this satisfies any legal requirement. 3. I am able to download and review files in PDF format. 4. I have access to any device modern web browser, Internet access, and can send and receive emails with links to websites. 5. My consent applies to documents we will send you electronically. Thank you again for working with Renewal by Andersen LLC d/b/a Renewal by Andersen of Boston! Project Preparation Expectation DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 32 / 38 NOTES 1. Renewal by Andersen cannot guarantee existing paint lines or wallpaper lines will be covered by trim after the new units are installed. 2. Any painting, staining or wallpapering which may be needed is not included in this Agreement unless specifically noted in the Itemized Order Receipt. 3. Renewal by Andersen cannot guarantee the fit of the original window coverings after the new units are installed. 4. Removal and reinstallation of window coverings are solely the responsibility of the customer unless specifically noted in the Itemized Order Receipt. 5. By signing below, customer is aware in some cases there will be glass loss after windows are replaced. Any glass loss by replacement window(s) will be dependent on the type of existing windows, installation method and replacement window style. TECHNICAL MEASURE PREPARATION You are required to be present during your technical measure in order to open your home and review your contract specifications with our technician.  We ask that you ensure the technician has access to the interior and exterior of the windows and doors for the measuring process.   PRE-INSTALLATION PREPARATION 1. Move all furniture away from the windows or doors at least six feet. 2. Remove all pictures and fixtures from walls where windows or doors are being replaced. 3. Remove all shades, shutters, and draperies from windows/doors being replaced. 4. Renewal by Andersen is not responsible for removing or replacing shutters, drapes, mini-blinds, window coverings, etc., unless stipulated within the Agreement. 5. If full-frame installation OR insert installation with aluminum wrap, remove exterior shutters and awnings. 6. In the event that your municipality, city, town, village or other regulatory authority requires a permit for your project, specific code requirements may have to be met.  This could include, but not limited to, safety glass, egress windows in bedrooms, and smoke detectors.  Renewal by Andersen will arrange for the permit and inspection, if required, for your project.  You may have asked to be present for the inspection.  Renewal by Andersen bears no financial obligation for cost incurred to meet code requirements. Project Preparation Expectation DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 SIGNATURE OF SALES PERSON: PRINT NAME OF SALES PERSON Nico Spadorcia SIGNATURE OF CUSTOMER 1: PRINT NAME Michael May SIGNATURE OF CUSTOMER 2: PRINT NAME Caitlin Bryan 11/05/25 Page 33 / 38 7. If your home has a security system, you (the homeowner) will need to call and make arrangements to have your system disconnected prior to the installation and re-connected after installation. Note: Some security companies may need to be onsite during installation. 8. If your home has an air conditioning unit in any of the windows being replaced, you must have it removed prior to window installation. 9. If you have pets, it is preferable to keep them confined while the installation is taking place. 10. Final payment, if not already made, is due the day of installation.  DAY OF INSTALLATION Renewal by Andersen requests the homeowner to be present at the beginning and completion of work to allow time for any questions/concerns and to collect progress payments as outlined in Section 4. Payment Terms of the MA Terms and Conditions of Sale. By signing below, customer agrees to provide progress payments as required. A small advertising sign may also be placed in the customers yard during installation. Release Agreement DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 I UNDERSTAND that my name, my company name, voice, picture, likeness, biographical materials, photo images of my home and/or person, and statements and/or opinions made by me, in whole or in part, edited or unedited, in any and all media (hereinafter “Information”), without limitation for any and all purposes (including but not limited to incorporating the material into commercials, advertisements, promotions, coupons, in- store displays, on-line programs, free standing inserts and/or publicity or other materials of Renewal by Andersen’s products or services). I agree that Renewal by Andersen LLC will have the right to attribute this Information to me and that the Information is accurate to the best of my knowledge. No benefit has been given or promised to me in consideration of expressing my beliefs about Renewal by Andersen® products. I hereby consent to the use of the Information to Renewal by Andersen LLC, their successors and assigns, for use without restriction as to frequency, scope or duration of usage. In connection herewith, I hereby release and agree to hold harmless Renewal by Andersen LLC, its successors and assigns, each of them from any and all claims of any kind which I, my heirs, executors or assigns, may have on account of such use including what might be deemed to be misrepresentations of me, my character or my person due to distortion, optical illusion or faulty reproduction which may occur in the finished product. BUYER(S) SIGNATURE PRINT NAME Michael May ADDRESS 49B Warren Street CITY / STATE / ZIP Salem , MA 01970 SIGNATURE PRINT NAME Caitlin Bryan ADDRESS 49B Warren Street CITY / STATE / ZIP Salem , MA 01970 WITNESS SIGNATURE PRINT NAME Nico Spadorcia DATE 11/05/25 11/05/25 Page 34 / 38 Release Agreement DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 I hereby agree to waive any compensation rights and/or benefits other than the publicity my business will receive from this advertisement for my participation in this project. Renewal by Andersen LLC, its successors and assigns, shall be the absolute owner of any and all advertising materials (and all rights therein, including the copyright) produced pursuant to this Agreement. No promise or representation which is not expressed herein has been made to me, and I have read this release, understand it and am signing it voluntarily. BUYER(S) SIGNATURE PRINT NAME Michael May ADDRESS 49B Warren Street CITY / STATE / ZIP Salem , MA 01970 SIGNATURE PRINT NAME Caitlin Bryan ADDRESS 49B Warren Street CITY / STATE / ZIP Salem , MA 01970 WITNESS SIGNATURE PRINT NAME Nico Spadorcia DATE 11/05/25 11/05/25 Page 35 / 38 Price Presentation Discounts DBA: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonbooking@andersencorp.com Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 PROJECT PRICE BEFORE DISCOUNTS $17,187 INDIVIDUAL SAVINGS BASED ON 4 UNITS Savings: 20% Off Project $3,437 National Offer Savings: $300 Off Project $300 Thank you for your service! Savings: $672Efficiency Discount (5%) TOTAL PRICE: $12,778 $4,409 SAVINGS 11/05/25 Page 36 / 38 Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, Installation Package 49B Warren Street Salem , MA 01970 PRODUCTS: 4 WINDOWS: 4 PATIO DOORS: 0 ENTRY DOORS: 0 SPECIALTY: 0 MISC: 0Updated 11/12/25 BUYER Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 Year Built: 1920 Thefohmgmt@gmail.com Caitlin.j.bryan@gmail.com Est. Duration: REPRESENTATIVE Nico Spadorcia (617)949-6359 nico.spadorcia@andersencorp.com TECH MEASURE Steven Phaneuf steven.phaneuf@andersencorp.com dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, 11/12/25 Page 1 / 10 Order Summary Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, ID#ROOM SIZE DETAILS JOB Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), Ladder and Plank - setup (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° 101 Living room 33" 33-3/8" 57" 56-1/4" Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 2w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° 102 Living room 22" 21-3/8" 57" 56-1/4" Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° 203 Living room 33" 33-3/8" 57" 56-1/4" 11/12/25 Page 2 / 10 Order Summary Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, ID#ROOM SIZE DETAILS Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 2w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° 204 Living room 22" 21-3/8" 57" 56-1/4" PRODUCTS: 4 WINDOWS: 4 PATIO DOORS: 0 ENTRY DOORS: 0 SPECIALTY: 0 MISC: 0 Updated 11/12/25 JOB NOTES Lswp 4 dg insert windows Interior- cut back stool cap and top so window will sit flush. Insulate weight pockets Exterior- white l trim sent pvc if needed to cover gap between arch and existing trim. Estimated Duration: 11/12/25 Page 3 / 10 Order Summary Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, FLOORPLAN - 1ST FLOOR UNIT NOTES 11/12/25 Page 4 / 10 Order Summary Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, JOB PHOTOS Image 1 Image 2 Image 3 Image 4 Image 5 Image 6 Image 7 11/12/25 Page 5 / 10 101 Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, 101 Living room 33-3/8" W 56-1/4" H Window, Double-Hung (DG) Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), Ladder and Plank - setup (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° UNIT NOTESUNIT NOTES UNIT CONSTRUCTION Cut stool and top interior trim 1 Ladder and Plank - setup 1 LSWP Windows 1 Insulate weight pockets 1 UNIT MATERIALS UNIT PHOTOS 11/12/25 Page 6 / 10 102 Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, 102 Living room 21-3/8" W 56-1/4" H Window, Double-Hung (DG) Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 2w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° UNIT NOTESUNIT NOTES UNIT CONSTRUCTION Cut stool and top interior trim 1 LSWP Windows 1 Insulate weight pockets 1 UNIT MATERIALS UNIT PHOTOS 11/12/25 Page 7 / 10 203 Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, 203 Living room 33-3/8" W 56-1/4" H Window, Double-Hung (DG) Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 3w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° UNIT NOTESUNIT NOTES UNIT CONSTRUCTION Cut stool and top interior trim 1 LSWP Windows 1 Insulate weight pockets 1 UNIT MATERIALS UNIT PHOTOS 11/12/25 Page 8 / 10 204 Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 dba: RENEWAL BY ANDERSEN OF BOSTON Legal Name: Renewal by Andersen LLC | License # HIC# 170810 30 Forbes Road | Northborough, MA 01532 Phone: (508)351-2200 | Fax: (508)986-7072 | rbabostonfileaudit@andersencorp.com Measure Tech: Steven Phaneuf, 204 Living room 21-3/8" W 56-1/4" H Window, Double-Hung (DG) Window: Acclaim™ Double-Hung (DG), 1:1, Slope Sill, Insert Frame, Traditional Checkrail, Exterior White, Interior White Performance Calculator: PG Rating: 40 | DP Rating: + 40 / - 40 Glass: All Sash: High Performance SmartSun Glass, No Pattern Hardware: White Screen: Fiberglass, Half Screen Grille Style: Interior Wood and GBG (INTW + GBG), Wide Bar Grille Pattern: Sash 1: Colonial 2w x 2h, Sash 2: No Grille Misc: None Construction: Cut stool and top interior trim (1), LSWP Windows (1), Insulate weight pockets (1) Material: None Sill Angle: 14° UNIT NOTESUNIT NOTES UNIT CONSTRUCTION Cut stool and top interior trim 1 LSWP Windows 1 Insulate weight pockets 1 UNIT MATERIALS UNIT PHOTOS 11/12/25 Page 9 / 10 Installation Invoice Michael May & Caitlin Bryan 49B Warren Street Salem , MA 01970 Year Built: 1920 H: (207)649-2995 C: (201)230-4810 DESCRIPTION QUANTITY UNIT PRICE TOTAL Base Unit Installation Charges, Full Frame & EJ Frame Base Unit Installation Charges, Insert Frame & Base Frame Install Double-Hung Window-DG (Base Frame), 80-89.99 UI 2 $115.00 $230.00 Install Double-Hung Window-DG (Base Frame), 70-79.99 UI 2 $115.00 $230.00 Base Unit Installation Charges, Patio Doors Base Unit Installation Charges, Entry Doors Construction Charges Distance > than 50 (Shortest Route), JOB 1 $50.00 $50.00 Insulate weight pockets, 101, 102, 203, 204 4 $20.00 $80.00 Ladder and Plank - setup, 101 1 $50.00 $50.00 LSWP Windows, 101, 102, 203, 204 4 $35.00 $140.00 Custom - Cut stool and top interior trim 4 $40.00 $160.00 940.00SUBTOTAL Additional Items ADDITIONAL TOTAL Installation Invoice | 49B Warren Street, Salem , MA 01970 Page 10 / 10